Faatimah GambleUX/UI Designer · Human Factors Engineer

Behavioral research and study operations at Apple, paired with accessibility-focused user research, usability testing, and product design across nonprofit and startup teams.

Contact Information

Cupertino, CA• hello@faatimahgamble.com• linkedin.com/in/faatimah-gamble• faatimahgamble.com

Work Experience

Apple Inc.

User Studies Lab Technician

Jun. 2026 – Present

Human Factors Engineering • On-site Cupertino, CA • View related case study

  • Built a shell-script tool that automatically pulls and sorts study data from iPhones on plug-in, cutting per-session data handling from 15+ minutes to under 30 seconds, eliminating manual errors across 25+ sessions of a 1,000+ participant heart-rate accuracy study.
  • Write and maintain 7 device-setup and study-protocol SOPs adopted by multiple teams across locations, enabling researchers to reproduce identical test conditions and keep behavioral data consistent.
  • Configure 100+ devices across four product types (iPhone, Apple Watch, AirPods, and Mac) to exact software, layout, and documentation specs, keeping every test environment tightly controlled.
  • Redesign study-session setup into self-serve, documented workflows, cutting recurring how-to requests to fewer than 3 per week and removing support bottlenecks between sessions.
Process AutomationTechnical WritingStudy FacilitationBehavioral Data Collection

Mac+ and Media Services Level 2 Advisor

Jun. 2025 – Jun. 2026

Apple Support College Program • Remote

  • Promoted to Level 2 subject-matter expert within 18 months, spanning Apple’s full product and services ecosystem from Mac and iPhone to AppleCare One and billing.
  • Sustained 95%+ CSAT while resolving 15–30 complex daily escalations across hardware diagnostics, software troubleshooting, and billing.
  • Fielded 4–8 escalated consults per shift from L1 advisors as live decision support on complex technical cases.

iOS Level 1 Advisor

Jan. 2024 – Jun. 2025

Apple Support College Program • Remote

  • Handled 160+ monthly sessions at a 13-minute average handle time, well under the 16–18 minute team average, resolving most issues on first contact without transfers or callbacks.
  • Synthesized behavioral patterns from hundreds of support interactions into friction insights that informed workflow improvements.

Design & Research Experience

Product Designer | UNT

Aug. 2025 – Dec. 2025

Daily Living Labs • Accessibility nonprofit • View related case study

  • Designed and 3D-printed a stabilizing bed tray for people who eat in bed or in a wheelchair, informed by a creator interview, immersion workshops, and in-home observation.
  • Usability-tested the prototype with 7 wheelchair users at the Power to Move adaptive gym after 5 rapid form iterations, turning their feedback into 3 design changes: a torso cutout, a gimbal lock, and a wheelchair-strap mount.
  • Exhibited the final prototype at the Abilities Expo, an assistive technology showcase for the disability community.
User ResearchErgonomics3D PrototypingAccessibilityUsability Testing

UX/UI Designer | Doctor Notes

May 2025 – Jul. 2025

Doctor Notes • Remote • View related case study

  • Brought 3 stakeholders’ conflicting ideas for visit sharing into one flow, designing 59 high-fidelity screens that cover 9 sharing and un-sharing scenarios, refined over 4 feedback rounds and informed by a competitive analysis of 4 health apps.
  • Handed off specs that engineers built and shipped as-is in Doctor Notes 2.0, approved by all 3 stakeholders with no revisions after the build.
Competitive AnalysisDeveloper HandoffStakeholder Interviews

Education + Certifications

B.F.A., Communication Design: User-Experience Design, Minor in Art History

May 2026

University of North Texas • Denton, TX

Generative AI, Prompt Engineering, and the Future of UX/UI Design

Dec. 2025

IBM • Coursera certificate

Skills

Research Methods•User interviews, usability testing, in-home observation, immersion workshops, competitive analysis, journey mapping, study protocol execution

Design•Figma, Framer, Adobe Illustrator, Apple Human Interface Guidelines, 3D prototyping (Prusa, Blender, 3D pen)

AI and Automation•Claude Code, shell scripting, prompt engineering, generative-AI workflows for research synthesis and design

Collaboration•Cross-functional teamwork, stakeholder alignment, developer handoff, TestFlight, FigJam, Mural